Record Details

ANALISA PERBAIKAN CSR MELALUI KEPUASAN MASYARAKAT PENERIMA BANTUAN

Journal of Research and Technology

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ISSN 2477-6165
2460-5972
 
Authentication Code dc
 
Title Statement ANALISA PERBAIKAN CSR MELALUI KEPUASAN MASYARAKAT PENERIMA BANTUAN
 
Personal Name Lissa Rosdiana Noer
Institut Teknologi Sepuluh Nopember Surabaya
 
Summary, etc. Corporate Social Responsibility is part of the strategy and management policy for a company, as compensation for implementing business activities that indirectly affect to the community activities and the environment around it. There are several CSR patterns that can be applied: the involvement of companies, foundations or corporate social organizations, partnering with other parties, and supporting or joining a consortium. CSR is signed to be successful if the recipient community is satisfied. Satisfaction level was analyzed using the Service Quality Method, assuming the company has implemented 3P (Profit, People, Planet) and knews public expectations. The results of data processing using GAP analysis showed that CSR needed to be improved in Sumberrejo Village, Banyuglugur and Binor Villages, among others: improvements in the four companies' efforts in providing improvements, sustainable wished by companies in providing CSR sustainability, increasing community capacity to solve problems using training ever given, and improved conditions for CSR assistance. Improvements were needed to improve the quality of next CSR. Keywords: Corporate Social Responsibility, Service Quality, Profit, People, Planet.
 
Publication, Distribution, Etc. 2477 - 6165
 
Electronic Location and Access application/pdf
https://journal.unusida.ac.id/index.php/jrt/article/view/199
 
Data Source Entry Journal of Research and Technology; Vol. 4 No. 2 (2018): JRT Volume 4 No 2 Des 2018
 
Language Note eng
 
Terms Governing Use and Reproduction Note Copyright (c) 2020 JOURNAL OF RESEARCH AND TECHNOLOGY