Record Details

NIAT PELANGGAN UNTUK MENGGUNAKAN KEMBALI JASA UMRAH ARWINDA TOUR & TRAVEL

Business and Finance Journal

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Field Value
 
Title NIAT PELANGGAN UNTUK MENGGUNAKAN KEMBALI JASA UMRAH ARWINDA TOUR & TRAVEL
 
Creator Trisnandawati, Winda
 
Subject service quality
customer satisfaction
trust
repurchase intention
 
Description The porpose of this research is to know how deep customers aim to have Arwinda Tour and Travel as their umrah Travel. This goals of research is to know the quality of Arwinda service around cust’s satisfaction, their trust, and to know how deep they want to use this agent back in their travel. Quantitative is the research metode that author used to know relation between variabels, these are
exogenous variabel is quality of service and endogen variabel is satisfaction, trust, and their aim to use this travel agent again. Samples that used was about 150 jamaahs, minimum once a year that have Arwinda Tour and Travel. Analysize technical that author used was Partial Least Square (PLS). The result is it positive influence significally as : Service quality has a positive influence of customers satisfaction, service quality has a positive influence of trust, Cust satisfaction has a influence of a cust’s will to use this travel agent again trust has a positive influence of a cust’s will to use this travel agent again
 
Publisher UNUSA Press
 
Date 2020-10-30
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://journal2.unusa.ac.id/index.php/BFJ/article/view/1793
10.33086/bfj.v5i2.1793
 
Source Business and Finance Journal; Vol. 5 No. 2 (2020): Business and Finance Journal; 85-94
Jurnal Bisnis dan Keuangan; Vol 5 No 2 (2020): Business and Finance Journal; 85-94
2477-393X
2527-4872
10.33086/bfj.v5i2
 
Language eng
 
Relation https://journal2.unusa.ac.id/index.php/BFJ/article/view/1793/1235
 
Rights Copyright (c) 2020 Winda Trisnandawati
https://creativecommons.org/licenses/by-sa/4.0