Record Details

KEPUASAN LAYANAN KESEHATAN POLI UMUM DI RSIA ARAFAH ANWAR MEDIKA SUKODONO SIDOARJO

Medical Technology and Public Health Journal

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Field Value
 
Title KEPUASAN LAYANAN KESEHATAN POLI UMUM DI RSIA ARAFAH ANWAR MEDIKA SUKODONO SIDOARJO
 
Creator Anjani, Nur Ilahi
 
Subject Satisfaction
Health Services
General Poly
 
Description This study aims to determine the satisfaction of patients in using health services at general polyhospital of Arafah Anwar Medika Sukodono in Sidoarjo. The survey was conducted on 50 newpatients who received health services at Polia General Hospital Anwar Medika Sukodono SidoarjoRegency. Instruments are structured questionnaires through PSQ (Patient SatisfactionQuestionnaire). Data were analyzed using descriptive statistical test through the frequencydistribution table. Research shows the satisfaction of respondents to service in general poly in generaland the satisfaction of respondents related to facilities in the general poly is good. Satisfaction ofrespondent to physician ability and doctor's accuracy is good. Satisfaction of respondent to attitudeof doctor and nurse to patient have good. Satisfaction of respondent on giving information fromdoctor have good. Satisfaction of respondents related to the conformity of cost is good. Satisfactionof respondents at the time of examination is also good. And the satisfaction of respondents related tothe access of respondents is good. This research recommends follow-up related inputs, suggestions,complaints from the public related to the service so as to provide the best solution to the problemsfaced by customers and conduct regular and continuous surveys to maintain the quality of service.
 
Publisher UNUSA Press
 
Date 2018-10-29
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://journal2.unusa.ac.id/index.php/MTPHJ/article/view/569
10.33086/mtphj.v2i2.569
 
Source Medical Technology and Public Health Journal; Vol. 2 No. 2 (2018): Medical Technology and Public Health Journal September 2018; 162-166
TEKNOLOGI MEDIS DAN JURNAL KESEHATAN UMUM; Vol 2 No 2 (2018): Medical Technology and Public Health Journal September 2018; 162-166
2549-2993
2549-189X
10.33086/mtphj.v2i2
 
Language eng
 
Relation https://journal2.unusa.ac.id/index.php/MTPHJ/article/view/569/503
 
Rights Copyright (c) 2018 Medical Technology and Public Health Journal
https://creativecommons.org/licenses/by-sa/4.0