Record Details

Analisis Kualitas Layanan dan Kepuasan Pengunjung Perpustakaan Kampus A Universitas Nahdlatul Ulama Surabaya (Unusa)

Business and Finance Journal

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Title Analisis Kualitas Layanan dan Kepuasan Pengunjung Perpustakaan Kampus A Universitas Nahdlatul Ulama Surabaya (Unusa)
 
Creator Karya, Denis Fidita
 
Subject service quality
customer satisfaction
importance performance analysis
 
Description This research conducted a survey respondents visitors to 100 library campus aUnusa. The purpose of this research is to assess the level of the quality of services andsatisfaction visitors library campus a Unusa, so that it can be known how big level thequality of services and satisfaction visitors library. Research methodology it uses researchquantitative so that can be described clearly of the level of the quality of services andsatisfaction visitors library campus a Unusa. This research uses the importance performanceanalysis (ipa) used to know position strength and weakness of the indicators used.The result of research is obtainable 19 an indicator of the measurement of the quality ofservices library. In addition, this research results from for variables reliability and assurancehaving the same as it lies in quadrant two, while the rest those are variable tangible,responsiveness and empathy located at quadrant three.
 
Publisher UNUSA Press
 
Date 2016-10-01
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://journal2.unusa.ac.id/index.php/BFJ/article/view/280
10.33086/bfj.v1i2.280
 
Source Business and Finance Journal; Vol. 1 No. 2 (2016): October; 87-100
Jurnal Bisnis dan Keuangan; Vol 1 No 2 (2016): October; 87-100
2477-393X
2527-4872
10.33086/bfj.v1i2
 
Language eng
 
Relation https://journal2.unusa.ac.id/index.php/BFJ/article/view/280/248
 
Rights Copyright (c) 2016 Denis Fidita Karya
https://creativecommons.org/licenses/by-sa/4.0