Record Details

PERSEPSI TERHADAP PELAYANAN OPERASI LASIK DI RUMAH SAKIT MATA MASYARAKAT JAWA TIMUR

Medical Technology and Public Health Journal

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Field Value
 
Title PERSEPSI TERHADAP PELAYANAN OPERASI LASIK DI RUMAH SAKIT MATA MASYARAKAT JAWA TIMUR
 
Creator Ratnaningsih, Elly
 
Subject Perception
Lasik Surgery Services
Eye Hospital
 
Description Visiting of lasik surgery patients at Eye Hospital of East Java in 2016 is quite low (9%) whilein 2017 increased (10%) but still below target. Such low achievements are likely to be influenced byconsumer perceptions of lasik surgery services. This study aims to assess the community perceptionof lasik surgery services Eye Hospital of East Java. Assessment of perception includes price, people,process and physical evidence. This study shows that respondents' perceptions of lasik surgery ratesare cheaper than those in other hospitals. Overall perception of officers and service process lasiksurgery is good. While the perception of respondents to the physical appearance has not been good,because respondents feel not satisfied with hospital facilities. This research recommends innovationin marketing efforts lasik surgery service and hospital management need to improve infrastructurefacilities.
 
Publisher UNUSA Press
 
Date 2018-10-29
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://journal2.unusa.ac.id/index.php/MTPHJ/article/view/565
10.33086/mtphj.v2i2.565
 
Source Medical Technology and Public Health Journal; Vol. 2 No. 2 (2018): Medical Technology and Public Health Journal September 2018; 128-132
TEKNOLOGI MEDIS DAN JURNAL KESEHATAN UMUM; Vol 2 No 2 (2018): Medical Technology and Public Health Journal September 2018; 128-132
2549-2993
2549-189X
10.33086/mtphj.v2i2
 
Language eng
 
Relation https://journal2.unusa.ac.id/index.php/MTPHJ/article/view/565/499
 
Rights Copyright (c) 2018 Medical Technology and Public Health Journal
https://creativecommons.org/licenses/by-sa/4.0