Record Details

INFLUENCE OF E-LEARNING SERVICE QUALITY ON E-LEARNING STUDENT LOYALTY THROUGH E-LEARNING STUDENT SATISFACTION AT UNIVERSITY IN EAST JAVA

Business and Finance Journal

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Field Value
 
Title INFLUENCE OF E-LEARNING SERVICE QUALITY ON E-LEARNING STUDENT LOYALTY THROUGH E-LEARNING STUDENT SATISFACTION AT UNIVERSITY IN EAST JAVA
 
Creator Dayanti, Sarah Rosa
Ilham, Romi
 
Subject E-learning service quality
E-learning student satisfaction
E-learning student loyalty
 
Description More than one year has passed since the Covid-19 pandemic in Indonesia, which has impacted the distance learning process. E-learning is one of the facilities provided by the University that helps the course of online lectures. This study aims to determine the effect of e-learning service quality on e-learning student loyalty through e-learning student satisfaction. The method used is a quantitative method with data collection, distributing questionnaires to active users of e-learning at universities in East Java. The data were analyzed using WarpPLS 7.0. The results in this study indicate that e-learning service quality affects e-learning student satisfaction and e-learning student loyalty. Likewise, e-learning student satisfaction affects e-learning student loyalty.
 
Publisher UNUSA Press
 
Date 2022-03-31
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://journal2.unusa.ac.id/index.php/BFJ/article/view/2708
10.33086/bfj.v7i1.2708
 
Source Business and Finance Journal; Vol. 7 No. 1 (2022): Business and Finance Journal; 105-115
Jurnal Bisnis dan Keuangan; Vol 7 No 1 (2022): Business and Finance Journal; 105-115
2477-393X
2527-4872
10.33086/bfj.v7i1
 
Language eng
 
Relation https://journal2.unusa.ac.id/index.php/BFJ/article/view/2708/1630
 
Rights Copyright (c) 2022 Sarah Rosa Dayanti, Romi Ilham
https://creativecommons.org/licenses/by-sa/4.0