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PENGARUH FASILITAS DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENUMPANG DI TERMINAL RAJEKWESI BOJONEGORO

Jurnal Teknika

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Title PENGARUH FASILITAS DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENUMPANG DI TERMINAL RAJEKWESI BOJONEGORO
 
Creator Endang, Endang
Cholidah, Laily Nur
 
Subject facilities, service quality, passenger satisfaction
Fasilitas dan Kualitas Pelayanan
 
Description This study aims to determine the effect of simultaneous variables X1 (facilities) and X2 (service quality) to variable Y (satisfaction) and know the partial influence of variable X1 (facility) and X2 (service quality) to variable Y (satisfaction). Sampling technique using accidental sampling. Data collection method in this research is using primary data and secondary data. Data were analyzed by using multiple linear regression with the help of SPSS 23. Based on the result of t test data analysis variable X1 (facility) and X2 (service quality) partially have no significant effect on passenger satisfaction in terminal Rajekwesi Bojonegoro and the result of F test simultaneous variable X1 (facility) and X2 (service quality) have significant influence to passenger satisfaction in terminal Rajekwesi Bojonegoro.
 
Publisher Universitas Islam Lamongan
 
Contributor —
 
Date 2017-09-01
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
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Format application/pdf
 
Identifier https://jurnalteknik.unisla.ac.id/index.php/teknika/article/view/55
10.30736/teknika.v9i2.55
 
Source Teknika; Vol 9, No 2 (2017): Jurnal Teknika; 6 Halaman
Jurnal Teknika; Vol 9, No 2 (2017): Jurnal Teknika; 6 Halaman
2620-4770
2085-0859
10.30736/teknika.v9i2
 
Language ind
 
Relation https://jurnalteknik.unisla.ac.id/index.php/teknika/article/view/55/20
 
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