Record Details

Evaluation of Quality Services at PT. Hajar Aswad Mubaroq

Munazzama: Journal of Islamic Management and Pilgrimage

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Field Value
 
Title Evaluation of Quality Services at PT. Hajar Aswad Mubaroq
 
Creator Dani, Akhmad Anwar
Gemelli, Teha Aulia
Sativa, Alfiana
 
Description This study aims to determine the quality of services provided byPT. Hajar Aswad Mubaroq to the congregation; to find out theobstacles faced in the implementation of Umrah plus Turkish worship,and to evaluate the services provided by the bureau to thepilgrims. Using qualitative research methods with descriptive analysistechniques. The main data were obtained through interviews withemployees and the study of related documents. It was concluded thatPT. Hajar Aswad Mubaroq has done a good service to thecongregation from departure to return home. So that the results of theevaluation of the services of PT. Hajar Aswad Mubaroq was verysatisfying for the congregation. Obstacles faced when carrying outUmrah and tours in Turkey, sick pilgrims, lost pilgrims and late pilgrimsand elderly pilgrims. 
 
Publisher Fakultas Dakwah dan Komunikasi Universitas Islam Negeri Walisongo Semarang
 
Contributor —
 
Date 2021-12-31
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://journal.walisongo.ac.id/index.php/munazzama/article/view/9895
10.1234/mz.v1i2.9895
 
Source Munazzama: Journal of Islamic Management and Pilgrimage; Vol 1, No 2 (2021): December 2021; 17-33
2808-7496
2808-7577
 
Language eng
 
Relation https://journal.walisongo.ac.id/index.php/munazzama/article/view/9895/pdf
 
Rights Copyright (c) 2021 Munazzama: Journal of Islamic Management and Pilgrimage
https://creativecommons.org/licenses/by-nc-sa/4.0