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Service Quality Analysis on the Satisfaction of Umrah School Participants at the Rihaal Umrah and Education Bureau

Munazzama: Journal of Islamic Management and Pilgrimage

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Title Service Quality Analysis on the Satisfaction of Umrah School Participants at the Rihaal Umrah and Education Bureau
 
Creator Yuliar, Ade
Handayani, Sri
 
Description This study aims to determine the effect of service quality on customer satisfaction at Rihaal Umrah and Education Bureau. This study uses a type of quantitative research using simple linear regression analysis. The independent variable in this study is service quality, and the dependent variable in this study is customer satisfaction. The population in this study was gained the Umrah participants of the 2019 period, with a sample of 36 respondents. The results of this study showed that the service quality variable has a significant effect on customer satisfaction. It means that if the quality of service increases, the customer satisfaction of umrah’s school will also increase
 
Publisher Fakultas Dakwah dan Komunikasi Universitas Islam Negeri Walisongo Semarang
 
Contributor —
 
Date 2021-01-01
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://journal.walisongo.ac.id/index.php/munazzama/article/view/8779
10.1234/mz.v1i1.8779
 
Source Munazzama: Journal of Islamic Management and Pilgrimage; Vol 1, No 1 (2021): July 2021; 11-22
2808-7496
2808-7577
 
Language eng
 
Relation https://journal.walisongo.ac.id/index.php/munazzama/article/view/8779/3462
 
Rights Copyright (c) 2021 Munazzama: Journal of Islamic Management and Pilgrimage
https://creativecommons.org/licenses/by-nc-sa/4.0