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The Influence of the Dimensions of Higher Education Service Quality on Student Satisfaction

At-Taqaddum

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Field Value
 
Title The Influence of the Dimensions of Higher Education Service Quality on Student Satisfaction
 
Creator Alfianto, Nasron
Suryawardana, Edy
 
Subject Reliability, Responsiveness, Assurance, Empathy, Tangible, Student Satisfaction
 
Description The quality of service at the institution is one of the essential factors for service users. Higher education services are one of the institutions that need to be studied, the extent to which the quality of services is provided. This study examines the effect of higher education service quality on student satisfaction. This study uses a quantitative approach. The sampling technique used the slovin method. The primary data in this study were obtained from the perceptions of students who filled out and returned the questionnaire, analyzed using the multiple regression analysis techniques. The analysis and discussion results show that the dimensions of service quality (reliability, responsiveness, assurance of empathy, and physical evidence) have a positive effect on student satisfaction. It is recommended that service quality, such as reliability, responsiveness, empathy, and physical evidence, be further improved, considering that the effect is small except for guarantees.
 
Publisher Quality Assurance Institute (LPM) State Islamic University Walisongo Semarang
 
Contributor —
 
Date 2021-10-31
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://journal.walisongo.ac.id/index.php/attaqaddum/article/view/8280
10.21580/at.v13i2.8280
 
Source At-Taqaddum; Vol 13, No 2 (2021); 171-184
2527-9726
1979-4703
 
Language eng
 
Relation https://journal.walisongo.ac.id/index.php/attaqaddum/article/view/8280/pdf
 
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