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ANALISIS PELAYANAN TERHADAP TINGKAT KEPUASAN PENANGANAN KLAIM BAGASI PADA PT. (PERSERO) ANGKASA PURA I BANDARA SURABAYA

JURNAL ILMU EKONOMI AL-ANWAR

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Title ANALISIS PELAYANAN TERHADAP TINGKAT KEPUASAN PENANGANAN KLAIM BAGASI PADA PT. (PERSERO) ANGKASA PURA I BANDARA SURABAYA
ANALISIS PELAYANAN TERHADAP TINGKAT KEPUASAN PENANGANAN KLAIM BAGASI PADA PT. (PERSERO) ANGKASA PURA I BANDARA SURABAYA
 
Creator Azizah Fitriani
 
Subject service factor, customer satisfaction
service factor, customer satisfaction
 
Description This study examined the factor of how much influence the level of service to customer satisfaction on PT. (Persero) Angkasa Pura I airport Surabaya. Service factor in this study was associated with customer satisfaction. Given the limited data available, the research was conducted by questionnaire. Sample of this study was 50 PT customers. (Persero) Angkasa Pura I airport Surabaya from the existing population of 100 customers. The results support the hypothesis that factors influencing customer satisfaction service. This is demonstrated with R2 of 0.505 and a significant t value. This proves that the factors influencing the level of service is customer satisfaction PT. (Persero) Angkasa Pura I airport Surabaya.
This study examined the factor of how much influence the level of service to customer satisfaction on PT. (Persero) Angkasa Pura I airport Surabaya. Service factor in this study was associated with customer satisfaction. Given the limited data available, the research was conducted by questionnaire. Sample of this study was 50 PT customers. (Persero) Angkasa Pura I airport Surabaya from the existing population of 100 customers. The results support the hypothesis that factors influencing customer satisfaction service. This is demonstrated with R2 of 0.505 and a significant t value. This proves that the factors influencing the level of service is customer satisfaction PT. (Persero) Angkasa Pura I airport Surabaya.
 
Publisher LPPM STIE AL ANWAR MOJOKERTO
 
Date 2012-03-31
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Artikel Peer-review
 
Format application/pdf
 
Identifier http://ejournal.stie-alanwar.ac.id/index.php/jaa/article/view/74
 
Source JURNAL ILMU EKONOMI AL-ANWAR; Vol. 2 No. 1 (2012): Maret 2012; 57-62
JURNAL ILMU EKONOMI AL-ANWAR; Vol 2 No 1 (2012): Maret 2012; 57-62
2620-8407
1907-8811
 
Language eng
 
Relation http://ejournal.stie-alanwar.ac.id/index.php/jaa/article/view/74/28