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HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN BPJS DI RAWAT INAP

Jurnal EDUNursing

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Title HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN BPJS DI RAWAT INAP
 
Creator Mirnawati, Mirnawati
Fitriyah, Erna Tsalatsatul
Roni, Faishol
 
Description Abstract Quality is the most important thing for the service company holder. It refers to action that should be well like the safe guaranty for patient. In the implementation of public service, still a lot of missing things that affect to the public service quality. The low costumer satisfication will influencing the health facility provitabilities. In other hand, the employ behavior will also affect to the patient satisfication, wherease the patient needs is always increase everytime, and it also happen to the demand of service quality which given. This research aim is knowing the association service quality with the satisfication of BPJS inpatient. This article using literature review method which use google scolar as the support database that suitable with inclusion and exclusion criteria. Based on the ten identified journals, those are showing that the association is exist between the service qualities with the satisfication of BPJS inpatient. There is an association between the service qualities with the satisfication of BPJS inpatient.Keyword: service quality, demand level, BPJS Inpatient
 
Publisher Universitas Pesantren Tinggi Darul Ulum
 
Contributor —
 
Date 2021-04-01
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Artikel Peer-review
 
Format —
 
Identifier https://journal.unipdu.ac.id/index.php/edunursing/article/view/2458
 
Source Jurnal EDUNursing; Vol 5, No 1 (2021): April - Agustus; 38-50
Jurnal EDUNursing; Vol 5, No 1 (2021): April - Agustus; 38-50
2579-6127
2549-8207
 
Language ind
 
Relation https://journal.unipdu.ac.id/index.php/edunursing/article/view/2458/1251
 
Rights ##submission.copyrightStatement##
http://creativecommons.org/licenses/by-nc/4.0