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STUDI KUALITAS PELAYANAN KEPERAWATAN DI IGD RSUD JOMBANG

Jurnal EDUNursing

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Title STUDI KUALITAS PELAYANAN KEPERAWATAN DI IGD RSUD JOMBANG
 
Creator Pujiani, Pujiani
Mulyono, Mulyono
 
Description Abstract               Nursing services have an important role in the implementation of health services in hospitals. Services are all efforts made by employees to fulfill customer desires with services to be provided. The research objective was to describe the quality of nursing services in the Emergency Room. The design in this study used a descriptive description of the quality of service in the Emergency Room. The population is all families of patients in the Emergency Room . The variable in this study is the quality of nursing services. The sample in this study were part of the patient's family in the Emergency Room. The sample of this study is 67 respondents. The sampling technique in this study used purposive sampling. Data collection using instruments in the form of a questionnaire or questionnaire with a Likert scale. Before the questionnaire is used in the study, a trial is conducted to meet the valitidas and instrument reliability. The results showed that the assessment of the quality of nursing services that had been given to the respondents including reliability, responsiveness, emphathy, assurance, and tangible were mostly in good categories.Keywords: Quality of nursing services, Emergency Room, Nursing
 
Publisher Universitas Pesantren Tinggi Darul Ulum
 
Contributor —
 
Date 2021-02-24
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Artikel Peer-review
 
Format —
 
Identifier https://journal.unipdu.ac.id/index.php/edunursing/article/view/2311
 
Source Jurnal EDUNursing; Vol 4, No 2 (2020): September - Maret; 68-76
Jurnal EDUNursing; Vol 4, No 2 (2020): September - Maret; 68-76
2579-6127
2549-8207
 
Language ind
 
Relation https://journal.unipdu.ac.id/index.php/edunursing/article/view/2311/1187
 
Rights ##submission.copyrightStatement##
http://creativecommons.org/licenses/by-nc/4.0