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Mengukur kesuksesan website Rumah Sakit Darmo Surabaya menggunakan model Delone dan Mclean

Teknologi: Jurnal Ilmiah Sistem Informasi

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Title Mengukur kesuksesan website Rumah Sakit Darmo Surabaya menggunakan model Delone dan Mclean
 
Creator Wulansari, Anita
Prapanca, Juniar Sandra
Inayati, Immah
 
Description Websites is important for services industries, such as hopitals, because it help to deliver the information of services provided by the hospitals to their customers. However, Rumah Sakit Darmo Surabaya has not measure the performance of its website yet. Several studies related to measuring the success of information systems in hospitals use the Delone and Mclean model as a measuring tool. Those researchs have a vary results. Therefore, the purpose of this study is to assess the performance of the Rumah Sakit Darmo Surabaya website and to understand the factors that influence it by adapting Delone and Mclean success model. Respondents of this researh are 130 website visitors. The data obtained through questionnaires were processed using Structural Equation Modeling (SEM) analysis. Out of nine hypotheses proposed, only three can be accepted. This research prove that system quality and service quality affect user satisfaction and that usage affects net benefits.
 
Publisher Universitas Pesantren Tinggi Darul 'Ulum (Unipdu) Jombang
 
Contributor —
 
Date 2021-01-23
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://journal.unipdu.ac.id/index.php/teknologi/article/view/2229
10.26594/teknologi.v11i1.2229
 
Source Teknologi: Jurnal Ilmiah Sistem Informasi; Vol 11, No 1 (2021): January; 26-33
TEKNOLOGI: Jurnal Ilmiah Sistem Informasi; Vol 11, No 1 (2021): January; 26-33
2527-3671
2087-8893
 
Language eng
 
Relation https://journal.unipdu.ac.id/index.php/teknologi/article/view/2229/1170
https://journal.unipdu.ac.id/index.php/teknologi/article/downloadSuppFile/2229/284
https://journal.unipdu.ac.id/index.php/teknologi/article/downloadSuppFile/2229/285
 
Rights Copyright (c) 2021 Anita Wulansari, Juniar Sandra Prapanca, Immah Inayati
http://creativecommons.org/licenses/by-nc-sa/4.0