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IT governance evaluation at the population and civil registry office in Kolaka district using COBIT 5 framework

Register: Jurnal Ilmiah Teknologi Sistem Informasi

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Title IT governance evaluation at the population and civil registry office in Kolaka district using COBIT 5 framework
 
Creator Zainuddin, Noorhasanah
Winarno, Wing Wahyu
Ningsi, Nurfitria
Pasrun, Yuwanda Purnamasari
Muliyadi, Muliyadi
 
Subject COBIT 5; Disdukcapil; DSS; IT Governance; Process Assessment Model
 
Description The implementation of information technology is compulsory to fit organizational goals. This research aims to evaluate the quality of information technology services at the Population and Civil Registry Office at Kolaka District based on COBIT 5 Framework that focused on DSS (deliver, service and support) domain by measuring the Maturity Level using Process Assessment Model (PAM). The Population and Civil Registry Office is under the local government ‘s auspices which is essential in managing the population. The data collection method was done by distributing questionnaires and conducting interviews. This study used 8 (eight) respondents based on the RACI chart. This research was expected to reach level 3 (established process) to create IT governance that fits organizational goals and international standards. From the research result, it is known that the maturity level from the evaluation process conducted by COBIT 5 using the processes DSS-01, DSS-02, DSS-03, DSS-04, DSS-05, and DSS-06 were as follows: 2 processes were at level 1 (performed process), namely the DSS-05 and DSS-06 while the others (DSS-01, DSS-02, DSS-03, and DSS-04) were at level 2 (managed process).
 
Publisher Information Systems - Universitas Pesantren Tinggi Darul Ulum
 
Contributor —
 
Date 2020-06-14
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://journal.unipdu.ac.id/index.php/register/article/view/1728
10.26594/register.v6i2.1728
 
Source Register: Jurnal Ilmiah Teknologi Sistem Informasi; Vol 6, No 2 (2020): July; 86-95
Register: Jurnal Ilmiah Teknologi Sistem Informasi; Vol 6, No 2 (2020): July; 86-95
2502-3357
2503-0477
10.26594/register.v6i2
 
Language eng
 
Relation https://journal.unipdu.ac.id/index.php/register/article/view/1728/pdf
 
Rights Copyright (c) 2020 N. Zainuddin et al.