Record Details

The Impression of Logistic Management on Customer Satisfaction in Small and Medium Enterprises

Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE)

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Field Value
 
Title The Impression of Logistic Management on Customer Satisfaction in Small and Medium Enterprises
 
Creator Nur Aisa, Riski Delfi
Hendayani, Ratih
 
Description Batam has its own regulations to regulate its area. It is part of the Free Trade Area making Batam a priority area for exports and imports. The purpose of this research is to find out whether there is an effect of Logistics Management on Customer Satisfaction in SMEs in the Free Trade Area during a decline in economic growth. In, collecting data, the researchers used an instrument in the form of a questionnaire whose respondents were business actors in Small and Medium Enterprises (SMEs) in Batam. There are 428 samples then used as data analysis, applying Simple Linear Regression Analysis Technique using SPSS as a data processing tool. The results shown in the form of Logistics Management have a significant effect on SME Customer Satisfaction in Batam when there is a decline in economic growth.
 
Publisher Prodi. Ekonomi Syariah, Institut Pesantren KH Abdul Chalim
 
Date 2021-10-19
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://e-journal.ikhac.ac.id/index.php/iijse/article/view/1708
10.31538/iijse.v4i1.1708
 
Source Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE); Vol 4 No 1 (2021): Sharia Economic: July, 2021; 349-366
2621-606X
10.31538/iijse.v4i1
 
Language eng
 
Relation https://e-journal.ikhac.ac.id/index.php/iijse/article/view/1708/731
 
Rights Copyright (c) 2021 Riski Delfi Nur Aisa, Ratih Hendayani
http://creativecommons.org/licenses/by-sa/4.0