Record Details

Hubungan Kualitas Pelayanan Rawat Inap Dengan Indeks Kepuasan Masyarakat Puskesmas Wonosari

Jurnal Keperawatan Profesional

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Field Value
 
Title Hubungan Kualitas Pelayanan Rawat Inap Dengan Indeks Kepuasan Masyarakat Puskesmas Wonosari
 
Creator Mulyati, Lilik
 
Subject —
Public Health Center, Quality, Inpatient, Index of Community Satisfaction
 
Description Community satisfaction measurements are intended to determine the level of community satisfaction with the services provided and provide an opportunity for the community to assess the services that have been received.The design of this study is quantitative with a Cross-Sectional approach. The study was conducted by involving 59 respondents taken by accidental sampling. The study was conducted in April until May 2019 at Wonosari Health Center, Bondowoso Regency. The measuring instrument used was a questionnaire, then bivariate analysis was performed with Spearman Rank Analysis, with a significance of p = 0.05. The results of the Spearman Rank statistical test with significance levels p <0.05. Obtained p-value 0,000 which means There is a Relationship between the Quality of Inpatient Services and the Wonosari Community Health Center Community Satisfaction Index with a correlation coefficient of 0.714. The quality of inpatient care results in an index of community satisfaction when receiving health services provided. The quality of this service can ultimately provide several benefits, including the establishment of harmonious relationships between service providers and customers, providing a good basis for creating customer loyalty and building a favorable recommendation for these service providers.
 
Publisher Nurul Jadid University, Probolinggo, East Java, Indonesia
 
Contributor —
 
Date 2020-10-06
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://ejournal.unuja.ac.id/index.php/jkp/article/view/1429
10.33650/jkp.v8i2.1429
 
Source JURNAL KEPERAWATAN PROFESIONAL; Vol 8, No 2 (2020): Family Nursing; 16-23
Jurnal Keperawatan Profesional; Vol 8, No 2 (2020): Family Nursing; 16-23
2685-1830
2355-679X
10.33650/jkp.v8i2
 
Language eng
 
Relation https://ejournal.unuja.ac.id/index.php/jkp/article/view/1429/684
 
Rights Copyright (c) 2020 Lilik Mulyati
https://creativecommons.org/licenses/by-nc-nd/4.0