Record Details

PENGARUH PELAYANAN PRIMA TERHADAP KEPUASAN NASABAH (STUDI KASUS DI PT. BANK JATIM CAPEM MARON PROBOLINGGO)

PROFIT: Jurnal Kajian Ekonomi dan Perbankan Syariah

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Title PENGARUH PELAYANAN PRIMA TERHADAP KEPUASAN NASABAH (STUDI KASUS DI PT. BANK JATIM CAPEM MARON PROBOLINGGO)
 
Creator Junaedi, Deddy
 
Subject —
Excellent Service, Customer Satisfaction, Multiple Regression Analysis
 
Description This research is explanatory. The purpose of this study is (1) To analyze and determine the effect of service attitude aspects on customer satisfaction; (2) To analyze and determine the effect of service aspects Attention to customer satisfaction; (3) To analyze and determine the effect of service aspects of the Actions on customer satisfaction. The population in this study are customers who conduct financial transactions at Bank Jatim Capem Maron Probolinggo. Sampling at the time of the study using the method of accidental sampling took samples of anyone who was there or happened to be found when filling out the questionnaire. The results of this study are (1) Attitude has a significant and negative influence on Customer Satisfaction; (2) Attention has a significant and positive influence on Customer Satisfaction; (3) Action is the most dominant variable.
 
Publisher Nurul Jadid University
 
Contributor —
 
Date 2020-08-21
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
application/pdf
 
Identifier https://ejournal.unuja.ac.id/index.php/profit/article/view/858
10.33650/profit.v4i1.858
 
Source JURNAL PROFIT; Vol 4, No 1 (2020): Economic Management; 24-32
PROFIT: Jurnal Kajian Ekonomi dan Perbankan Syariah; Vol 4, No 1 (2020): Economic Management; 24-32
JURNAL PROFIT; Vol 4, No 1 (2020): Economic Management; 24-32
2597-9434
2685-4309
10.33650/profit.v4i1
 
Language eng
 
Relation https://ejournal.unuja.ac.id/index.php/profit/article/view/858/640
https://ejournal.unuja.ac.id/index.php/profit/article/view/858/819
 
Rights Copyright (c) 2020 Deddy Junaedi
https://creativecommons.org/licenses/by-nc-sa/4.0