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GOOD GOVERNANCE UNIVERSITY; STRATEGIC MANAGEMENT APPLICATION BASED ON ISO 21001: 2018

AL-TANZIM: Jurnal Manajemen Pendidikan Islam

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Title GOOD GOVERNANCE UNIVERSITY; STRATEGIC MANAGEMENT APPLICATION BASED ON ISO 21001: 2018
 
Creator Indarti, Luluk
Mundiri, Akmal
Ferandita, Nofi
 
Subject management, education, Strategic, Excellent Service, Public Trust, Customer loyalty; Good Governance University, Strategic Managemen, ISO 21001: 2018
Good Governance University, Strategic Managemen, ISO 21001: 2018
 
Description This study aims to analyze the implementation of strategic management based on ISO 21001-2018 in realizing superior Islamic boarding school-based university governance. This research uses a qualitative approach with the type of case study. The results show that strategic management based on ISO 21001-2018 is carried out through quality planning, control, and quality improvement. In quality planning, the quality control work unit and stakeholders formulate and prepare higher education governance plans according to ISO 21001: 2018 standards. In the quality control process, universities establish requirements and recommendations for design and quality assessment. Meanwhile, universities carry out continuous quality improvement by evaluating improvements that focus on Lean and Six Sigma techniques at the quality improvement stage. This research has implications for the importance of quality orientation carried out by higher education institutions in order to create public trust and customer loyalty.
 
Publisher Nurul Jadid University, Probolinggo, East Java, Indonesia
 
Contributor —
 
Date 2021-12-31
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://ejournal.unuja.ac.id/index.php/al-tanzim/article/view/3070
10.33650/al-tanzim.v5i3.3070
 
Source JURNAL AL-TANZIM; Vol 5, No 3 (2021); 169-182
AL-TANZIM: Jurnal Manajemen Pendidikan Islam; Vol 5, No 3 (2021); 169-182
JURNAL AL-TANZIM; Vol 5, No 3 (2021); 169-182
2549-5720
2549-3663
10.33650/al-tanzim.v5i3
 
Language eng
 
Relation https://ejournal.unuja.ac.id/index.php/al-tanzim/article/view/3070/pdf
 
Rights Copyright (c) 2021 Luluk Indarti, Akmal Mundiri, Nofi Ferandita
https://creativecommons.org/licenses/by-nc-sa/4.0