Record Details

BUILD PUBLIC TRUST THROUGH EXCELLENT SERVICE IN SCHOOL

AL-TANZIM: Jurnal Manajemen Pendidikan Islam

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Field Value
 
Title BUILD PUBLIC TRUST THROUGH EXCELLENT SERVICE IN SCHOOL
 
Creator Bakar, M Yunus Abu
Baharun, Hasan
Hasanah, Maulidatul
 
Subject management, education, Strategic, Excellent Service, Public Trust, Customer loyalty
Excellent Service, Public Trust, Customer loyalty
 
Description This study aims to understand the implementation of excellent service in increasing public trust at SMA Nurul Jadid, Paiton, Probolinggo. This research uses a qualitative case study approach. The data collection technique is done through observation, interviews, and documentation. The data analysis technique was carried out through data reduction, data exposure, and concluding. The results showed that excellent service at SMA Nurul Jadid was implemented to increase public trust through; tangible modality, creating good communication, in-service training, the interconnection between employees, and an integrated approach to quality service. This research has implications for the importance of excellent service for every educational institution to ensure the loyalty of madrasa residents both internally and externally.
 
Publisher Nurul Jadid University, Probolinggo, East Java, Indonesia
 
Contributor —
 
Date 2021-12-29
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://ejournal.unuja.ac.id/index.php/al-tanzim/article/view/2978
10.33650/al-tanzim.v5i3.2978
 
Source JURNAL AL-TANZIM; Vol 5, No 3 (2021); 106-117
AL-TANZIM: Jurnal Manajemen Pendidikan Islam; Vol 5, No 3 (2021); 106-117
JURNAL AL-TANZIM; Vol 5, No 3 (2021); 106-117
2549-5720
2549-3663
10.33650/al-tanzim.v5i3
 
Language eng
 
Relation https://ejournal.unuja.ac.id/index.php/al-tanzim/article/view/2978/pdf
 
Rights Copyright (c) 2021 M Yunus Abu Bakar, Hasan Baharun, Maulidatul Hasanah
https://creativecommons.org/licenses/by-nc-sa/4.0