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SATISFACTION LEVEL OF PASSENGERS, SERVICE & FACILITY OF KMP DHARMA BAHARI SUMEKAR III BY IPA AND CSI METHODS

Journal Innovation of Civil Engineering (JICE)

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Title SATISFACTION LEVEL OF PASSENGERS, SERVICE & FACILITY OF KMP DHARMA BAHARI SUMEKAR III BY IPA AND CSI METHODS
 
Creator Putra, Kurnia Hadi
Ingsih, Ita Suhermin
Wahyudi, Bambang
 
Subject IPA, CSI, Passenger Satisfaction, Ship
 
Description Transport intends to ease the movement from one place to another. KMP Dharma Bahari Sumekar III belongs to one of transport facilities operated at Kalianget Port in Sumenep.This research aimed at investigating the satisfaction level of passengers taking KMP Dharma Bahari Sumekar III by implementing the methods of Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The research result indicated several essential attributes i.e. Quadrant II (toilet cleanliness in KMP Dharma Bahari Sumekar III and facility convenience for passengers in KMP Dharma Bahari Sumekar III and Quadrant II (safety in KMP Dharma Bahari Sumekar III, cleanliness in KMP Dharma Bahari III, the ability of officer in KMP Dharma Bahari Sumekar III to respond fast the emergent problems and be responsible on the safety and cozines of passengers). Meanwhile, the result of CSI method obtained 71,47%.
 
Publisher Universitas Islam Malang
 
Contributor —
 
Date 2021-06-24
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://riset.unisma.ac.id/index.php/JICE/article/view/11273
10.33474/jice.v2i1.11273
 
Source Journal Innovation of Civil Engineering (JICE); Vol 2, No 1 (2021); 51-58
Journal Innovation of Civil Engineering (JICE); Vol 2, No 1 (2021); 51-58
27755592
 
Language eng
 
Relation http://riset.unisma.ac.id/index.php/JICE/article/view/11273/8777
 
Rights Copyright (c) 2021 Kurnia Hadi Putra
http://creativecommons.org/licenses/by-sa/4.0