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Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pasien Rawat Inap RSUD Kanjuruhan Kepanjen Dengan Kepuasan Sebagai Variabel Intervening

Jurnal Ilmiah Riset Manajemen

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Title Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pasien Rawat Inap RSUD Kanjuruhan Kepanjen Dengan Kepuasan Sebagai Variabel Intervening
 
Creator Hidayat, Bagus Tuhu
Arifin, Rois
Hufron, M
 
Description ABSTRACTThe objectives of this study are 1) to know and analyze the impact of services quality to patient loyalty of hospital in region unit of Kanjuruhan Kepanjen. 2) To know and analyze the impact of services quality to patient satisfaction in the hospital as the intervening variable. 3) To know and analyze the impact of patient satisfaction to patient loyalty in the hospital. This is quantitative research and using survey to collect the data. The samples are taken by using purposive sampling with total 82 respondents.The result of this study showed that: 1) The services quality took effect positively and significantly to patient loyalty in the hospital of Kanjuruhan Kepanjen  region unit. 2) The positive and significant quality was taken effect to the patient satisfaction in the hospital. 3) The patient satisfaction was taken effect positively and significantly to patient loyalty in the hospital. Keywords: Services Quality, Patient Satisfaction, and Patient Loyalty
 
Publisher Jurnal Ilmiah Riset Manajemen
 
Contributor —
 
Date 2018-08-18
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://riset.unisma.ac.id/index.php/jrm/article/view/1277
 
Source Jurnal Ilmiah Riset Manajemen; eJrm Vol. 7 No. 13 Agustus 2018
 
Language eng
 
Relation http://riset.unisma.ac.id/index.php/jrm/article/view/1277/1274
 
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