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Pengaruh Sistem Pelacakan Online Dan Ketepatan Waktu Pengiriman Terhadap Kepuasan Pelanggan (Studi Kasus JNE Cabang Utama Malang)

Jurnal Ilmiah Riset Manajemen

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Title Pengaruh Sistem Pelacakan Online Dan Ketepatan Waktu Pengiriman Terhadap Kepuasan Pelanggan (Studi Kasus JNE Cabang Utama Malang)
 
Creator Maslikhan, Muchammad
Basalamah, Muhammad Ridwan
Athia, Ita
 
Description AbstractThis study aims to analyze the effect of online tracking systems and on time delivery on customer satisfaction at JNE Malang. This research uses quantitative research. The location of this research was conducted at JNE Main Branch Malang, Jl. Hamid Rusdi No. 95, Bunulrejo, Kec. Blimbing, Malang City, East Java 65121. The population used in this study were all users of JNE Main Branch Malang and the number of samples taken in this study was 100 respondents. The results of this study state that the Effect of Online Tracking System and Timeliness on Customer Satisfaction is significant, the Effect of Online Tracking System on Customer Satisfaction is significant and the Effect of Timeliness on Customer Satisfaction is significant.
 
Publisher Jurnal Ilmiah Riset Manajemen
 
Contributor —
 
Date 2022-03-25
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://riset.unisma.ac.id/index.php/jrm/article/view/15668
 
Source Jurnal Ilmiah Riset Manajemen; eJrm Vol. 11 No. 15 Februari 2022
 
Language eng
 
Relation http://riset.unisma.ac.id/index.php/jrm/article/view/15668/11880
 
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