Record Details

PENGARUH KUALITAS LAYANAN MOBILE BANKING TERHADAP KEPUASAN NASABAH BANK SYARIAH DALAM MELAKUKAN TRANSAKSI DI MASA PANDEMI COVID-19 (Studi Kasus Mahasiswa Universitas Islam Malang Pengguna Mobile Banking)

El-Aswaq

View Archive Info
 
 
Field Value
 
Title PENGARUH KUALITAS LAYANAN MOBILE BANKING TERHADAP KEPUASAN NASABAH BANK SYARIAH DALAM MELAKUKAN TRANSAKSI DI MASA PANDEMI COVID-19 (Studi Kasus Mahasiswa Universitas Islam Malang Pengguna Mobile Banking)
 
Creator Wardani, Navilah Laila
Diana, Nur
Rasyid, Harun Al
 
Description This study aims to determine the effect of the quality of mobile banking services on the satisfaction of Islamic bank customers in conducting transactions during the covid-19 pandemic. Samples were taken using purposive sampling method. The method used in this study uses quantitative methods with simple linear regression analysis techniques and hypothesis testing with SPSS. The results of data analysis show that the quality of mobile banking services simultaneously affects customer satisfaction in conducting transactions during the covid-19 pandemic. Partially, the quality of mobile banking services affects customer satisfaction in conducting transactions during the COVID-19 pandemic.
 
Publisher El-Aswaq
 
Contributor —
 
Date 2021-09-15
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Identifier http://riset.unisma.ac.id/index.php/laswq/article/view/13291
 
Source El-Aswaq; Vol 1, No 2 (2020): El-Aswaq
 
Language en
 
Rights Copyright (c) 2021 El-Aswaq