Record Details

Peningkatan kapasitas dan penilaian mandiri kinerja pelayanan publik

Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS)

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Field Value
 
Title Peningkatan kapasitas dan penilaian mandiri kinerja pelayanan publik
 
Creator Aristanto, Eko
Damayanti, Indri
 
Subject training; self-assessment; public service performance
 
Description The implementation of this activity aims to increase the capacity of public service providers in carrying out public services and assist in carrying out an self assessment of the performance of public services.Training and mentoring activities are followed by public service providers in Balai Besar Pelaksanaan Jalan Nasional VIII Jawa Timur. Methods of carrying out activities that include: i) Desk documents; ii) Training; and iii) Assistance. The implementation of activities begins and is based on the evaluation results of the PANRB Ministry. The output of the implementation of this activity can contribute to improving the performance of public services with the support and availability of various public service documents including: public service standard documents, improving the implementation of public satisfaction surveys, and improving public service information on the BBPJN VIII website. The results of the training and mentoring show an increase in the performance of public services from 2.72 (Score C) to 3.50 (Score B). The evaluation of training and mentoring activities showed a result of 88.67% with very good training performance.
 
Publisher University of Islam Malang
 
Contributor Fakultas Ekonomi dan Bisnis, Universitas Merdeka Malang
 
Date 2021-03-12
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
application/pdf
 
Identifier http://riset.unisma.ac.id/index.php/jipemas/article/view/7787
10.33474/jipemas.v4i1.7787
 
Source Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS); Vol 4, No 1 (2021): Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS); 57-68
Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS); Vol 4, No 1 (2021): Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS); 57-68
2621783X
2654282X
10.33474/jipemas.v4i1
 
Language eng
 
Relation http://riset.unisma.ac.id/index.php/jipemas/article/view/7787/7882
http://riset.unisma.ac.id/index.php/jipemas/article/view/7787/7883
 
Rights Copyright (c) 2021 Eko Aristanto
http://creativecommons.org/licenses/by-sa/4.0