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PERILAKU ORGANIZATIONAL CITIZENSHIP BEHAVIOR BERDASARKAN KARAKTERISTIK PEGAWAI DI RUMAH SAKIT

Medical Technology and Public Health Journal

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Title PERILAKU ORGANIZATIONAL CITIZENSHIP BEHAVIOR BERDASARKAN KARAKTERISTIK PEGAWAI DI RUMAH SAKIT
PERILAKU ORGANIZATIONAL CITIZENSHIP BEHAVIOR BERDASARKAN KARAKTERISTIK PEGAWAI DI RUMAH SAKIT
 
Creator Kartika, Ria Chandra
Rizki, M. Risya
 
Subject Organizational Citizenship Behaviour, Employee Characteristic, Health Worker
Organizational Citizenship Behavior, Masa Kerja, Umur, Pegawai Rumah Sakit
 
Description Human resources are an important aspect of organizational success. In the last three years, outpatient visits at RSIA NUN Surabaya decreased by 5.32%. The results of the identification showed that, one of the causes of the decrease in visits was patient dissatisfaction with the service of the officers. The objectives of this research were analyzing Organizational Citizenship Behavior (OCB) based on characteristics of employees in the hospital. This research is analytic descriptive with cross sectional study design. The samples were 34 employees were selected using purposive sampling. Result of this research showed that employees who had organizational citizenship behavior in the fewer categories were employees who had more than 32 years of age (≥ 32 years) with 77.8% presentations. Employees who have Organizational Citizenship Behavior (OCB) with fewer categories are employees who have a work period of less than 2 years with 100% presentation. The conclusion of this study is that employees who are more mature tend to have low OCB. Employees who have a low working period tend to have a low OCB. Therefore, it is important for hospital management to improve relationships between employees through gathering and maximizing employee potential when undergoing training for new employees.
Sumberdaya manusia merupakan aspek penting dalam kesuksesan organisasi. Dalam tiga tahun terakhir kunjungan pasien rawat jalan di RSIA NUN Surabaya mengalami penurunan sebesar 5,32%. Hasil identifikasi menunjukkan bahwa, salah satu penyebab penurunan kunjungan adalah ketidakpuasan pasien terhadap pelayanan petugas. Tujuan penelitian ini untuk menganalisis perilaku Organizational Citizenship Behavior (OCB) dengan karakteristik pegawai di rumah sakit. Penelitian ini adalah penelitian deskriptif desain studi crossectional. Sampel pada penelitian ini berjumlah 34 pegawai dengan menggunakan teknik purposive sampling. Hasil penelitian menunjukkan bahwa pegawai yang memiliki organizational citizenship behaviour kategori kurang adalah pegawai yang memiliki usia lebih dari 32 tahun (≥ 32 Tahun) dengan presentasi 77,8%. Pegawai yang memiliki Organizational Citizenship Behavior (OCB) dengan kategori kurang adalah pegawai yang memiliki masa kerja kurang dari 2 tahun dengan presentasi 100%. Kesimpulan dari penelitian ini adalah pegawai yang berusia lebih dewasa cenderung memiliki OCB yang rendah. Pegawai yang memiliki masa kerja rendah cenderung memiliki OCB yang rendah. Oleh karena itu, penting bagi manajemen rumah sakit untuk menguatkan hubungan antar pegawai melalui kegiatan gathering dan memaksimalkan potensi pegawai ketika menjalani training pegawai baru.
 
Publisher UNUSA Press
 
Date 2019-03-19
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://journal2.unusa.ac.id/index.php/MTPHJ/article/view/935
10.33086/mtphj.v3i1.935
 
Source Medical Technology and Public Health Journal; Vol. 3 No. 1 (2019): Medical Technology and Public Health Journal March 2019; 70-79
TEKNOLOGI MEDIS DAN JURNAL KESEHATAN UMUM; Vol 3 No 1 (2019): Medical Technology and Public Health Journal March 2019; 70-79
2549-2993
2549-189X
10.33086/mtphj.v3i1
 
Language eng
 
Relation https://journal2.unusa.ac.id/index.php/MTPHJ/article/view/935/666
 
Rights Copyright (c) 2019 Medical Technology and Public Health Journal
https://creativecommons.org/licenses/by-sa/4.0