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Investigating the success of an E-Auction system initiatives among public servants: Validation of an integrated IS success model

JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen

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Title Investigating the success of an E-Auction system initiatives among public servants: Validation of an integrated IS success model
 
Creator Bandiyono, Agus
Muttaqin, Abdul Hamid Hudalil
 
Subject Accounting; System Quality; Information Quality; Service Quality; Usefulness; Ease of Use; Compatibility; Satisfaction
 
Description The implementation of an information system (IS) in public sector organizations was a crucial issue that needs to be addressed periodically. This study was conducted to examine the satisfaction factors of an E-Auction system adoption behavior by using the integrated IS Model of Delon, McLean, and Seddon. The usage of seven dimensions of the integrated IS model such as compatibility, the quality of a system, information, and service, perceived usefulness, and ease of use, to evaluate users satisfaction among public servants are still rare. This study was designed to focus on officials auctioneer that have experiences in using the E-Auction systems. The structured questionnaire with a five-point Likert scale and regression was chosen as the data collection and analysis method. This study found that there were only two of six variables (information quality and compatibility) that significantly prove as predictors of user satisfaction. Interestingly, our findings also found that there was no correlation between perceived ease of use and usefulness. Poor interface design, lack of technical support, and the usage of an E-Auction system that is classified as "order by mandate" were the primary concern that causes the insignificant relationship between variables. Therefore, to boost the satisfaction levels, further IS developers should pay more attention to improving information quality that is compatible with user needs.
 
Publisher University of Islam Malang
 
Contributor —
 
Date 2020-12-31
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://riset.unisma.ac.id/index.php/jema/article/view/9044
10.31106/jema.v17i2.9044
 
Source JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen; Vol 17, No 2 (2020): JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen; 188-206
2597-4017
1693-7864
10.31106/jema.v17i2
 
Language eng
 
Relation http://riset.unisma.ac.id/index.php/jema/article/view/9044/188-206
 
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