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The Role of Service Quality on Satisfaction of BPJS Participants

JOURNAL OF ENGINEERING AND SOCIAL SCIENCES (JESS)

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Field Value
 
Title The Role of Service Quality on Satisfaction of BPJS Participants
 
Creator Issalillah, Fayola
Rachmawati, Eny
Kemarauwana, Mukti
 
Subject service quality
patient satisfaction
BPJS
puskesmas
 
Description BPJS participants as users of health services provided by the government are entitled to get the best satisfactory service. To achieve this, it is necessary to provide quality services from the health care system at the puskesmas. This study is about observing quality health services to achieve BPJS participant satisfaction. By involving 79 patients who visited the puskesmas and using regression analysis as a measuring tool, it was found that the service quality variable played a significant role in shaping patient satisfaction. Improving service quality will be in line with increasing patient satisfaction. Other results show that all service quality factors have a significant effect on BPJS user satisfaction simultaneously.
 
Publisher LPPM Universitas Sunan Giri Surabaya
 
Date 2021-10-29
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://journal.unsuri.ac.id/index.php/jess/article/view/95
 
Source JOURNAL OF ENGINEERING AND SOCIAL SCIENCES (JESS); Vol. 1 No. 1 (2021): Journal of Engineering and Social Sciences (JESS); 41-47
2809-2066
 
Language eng
 
Relation https://journal.unsuri.ac.id/index.php/jess/article/view/95/issalillah-rachmawati-kemarauwana-artikel
 
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