Record Details

Kualitas Pelayanan PT. Pertamina (Persero) Dalam Penyaluran Bahan Bakar Minyak (BBM) di Kabupaten Merauke

Madani Jurnal Politik dan Sosial Kemasyarakatan

View Archive Info
 
 
Field Value
 
ISSN 2620-8857
2085-143X
 
Authentication Code dc
 
Title Statement Kualitas Pelayanan PT. Pertamina (Persero) Dalam Penyaluran Bahan Bakar Minyak (BBM) di Kabupaten Merauke
 
Personal Name Irawan, Andri
Sekolah Tinggi Ilmu Administrasi Karya Dharma Merauke
 
Summary, etc. The realization of quality public services is one of the characteristics of good governance as a goal of the utilization of the state apparatus. Therefore, every public and private organization is demanded to be able to provide quality services. This study aims to describe and analyze the quality of service of PT. Pertamina (Persero) in distributing fuel oil (BBM) in Merauke Regency with a qualitative approach. The results showed that the quality of fuel distribution services conducted by PT Pertamina of Merauke Regency has not fully met the criteria of quality service. This can be seen from the service quality indicators that are related to responsiveness and reliability. Where in this reliability and responsiveness service shows the time of service hours at Pertamina, some partners are still not satisfied with the timely service hours because there are still many factors that influence it, the ability of the apparatus, service system and service facilities which still do not provide the system services that do not meet the service quality standards at Pertamina are on time, on the right amount, on the right quality.
 
Publication, Distribution, Etc. Universitas Islam Darul Ulum Lamongan
 
Electronic Location and Access application/pdf
http://e-jurnal.unisda.ac.id/index.php/MADANI/article/view/1605
 
Data Source Entry Madani Jurnal Politik dan Sosial Kemasyarakatan; Vol 11 No 2 (2019): Agustus 2019
 
Language Note eng
 
Terms Governing Use and Reproduction Note ##submission.copyrightStatement##