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Transparansi Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu (DPMPTSP)

Madani Jurnal Politik dan Sosial Kemasyarakatan

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ISSN 2620-8857
2085-143X
 
Authentication Code dc
 
Title Statement Transparansi Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu (DPMPTSP)
 
Personal Name Irawan, Andri
Sekolah Tinggi Ilmu Administrasi Karya Dharma Merauke
 
Summary, etc. Transparency refers to a situation in which all aspects of the service delivery process are open and can be easily identified by users. This study aims to describe and analyze the transparency of services at the Merauke Regency Investment and One-Stop Service using a qualitative approach. The results of the analysis show that indicators of transparency in general have not shown maximum results. This can be seen from the indicators of the openness of the service process and the ease of obtaining information that has not been fully carried out transparently. The unclear service procedures and lack of explanation of the service procedures also resulted in the community waiting, and would lead to misunderstandings between service providers and recipient communities. Whereas for the complaints mechanism a special field has been established which handles public complaints but a suggestion box has not been provided as a facility to receive complaints. Factors that hamper transparency are human resources factors that are still lacking in quantity and quality, factors of Facilities and Infrastructure that are still inadequate as one-stop integrated service agencies, and technological factors, namely service applications that are still not perfect.
 
Publication, Distribution, Etc. Universitas Islam Darul Ulum Lamongan
 
Electronic Location and Access application/pdf
http://e-jurnal.unisda.ac.id/index.php/MADANI/article/view/1266
 
Data Source Entry Madani Jurnal Politik dan Sosial Kemasyarakatan; Vol 10 No 3 (2018): Desember 2018
 
Language Note eng
 
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