Record Details

ANALISIS REUSE INTENTION PELANGGAN TOUR DAN TRAVEL “X”

Accounting and Management Journal

View Archive Info
 
 
Field Value
 
Title ANALISIS REUSE INTENTION PELANGGAN TOUR DAN TRAVEL “X”
 
Creator Karya, Denis Fidita
 
Subject service quality
customer satisfaction
reuse intention
 
Description This study aims to examine the effect of service quality and satisfaction on reuse intention on tour and travel. The research used primary data derived from the questionnaire respondents of tour and travel “X” consumer. The sample in this study amounted to 134 respondents. This study using a non-probability sampling method with a purposive sampling approach and the method used in analyzing data in this study using partial least square. The empirical result of the study show that service quality had a positive effect and significant to customer satisfaction, satisfaction had a positive effect and significant to reuse intention and service quality had a positive effect and significant to reuse intention.
 
Publisher UNUSA Press
 
Date 2020-07-24
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://journal2.unusa.ac.id/index.php/AMJ/article/view/1628
10.33086/amj.v4i1.1628
 
Source Accounting and Management Journal; Vol. 4 No. 1 (2020): Accounting and Management Journal
JURNAL AKUNTANSI DAN MANAJEMEN; Vol 4 No 1 (2020): Accounting and Management Journal
2579-9614
2579-9606
10.33086/amj.v4i1
 
Language eng
 
Relation https://journal2.unusa.ac.id/index.php/AMJ/article/view/1628/1118
 
Rights Copyright (c) 2020 Denis Fidita Karya
https://creativecommons.org/licenses/by-sa/4.0