PENGARUH KEPERCAYAAN, LOKASI, PELAYANAN, JASA DAN KEAMANAN TERHADAP LOYALITAS NASABAH PADA KOPERASI UNIT DESA ”TANI MULYO” KARANGLANGIT LAMONGAN
HUMANIS: Jurnal Ilmu-Ilmu Sosial dan Humaniora
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ISSN |
2579-8987 2085-1413 |
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Authentication Code |
dc |
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Title Statement |
PENGARUH KEPERCAYAAN, LOKASI, PELAYANAN, JASA DAN KEAMANAN TERHADAP LOYALITAS NASABAH PADA KOPERASI UNIT DESA ”TANI MULYO” KARANGLANGIT LAMONGAN |
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Huda, Miftahul Azar, Moh. Azus Shony Universitas Islam Darul 'Ulum Lamongan Universitas Islam Darul 'Ulum Lamongan |
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Summary, etc. |
The purpose of this study was to determine the effect of trust, location, services, and security services in KUD "Tani Mulyo" Karanglangit Lamongan. Calculation of SPSS 22.00 for Windows available Multiple linear regression analysis, namely: = 5.895 + 0.190 (X1) + 0.131 (X2) + 0.114 (X3) + 0.143 (X4) + 0.117 (X4). Based on the magnitude of the coefficient of determination (R2) note that the contribution of independent variables are beliefs (X1), the location (X2), services (X3), services (X4), Security (X5) customer loyalty (Y) amounted to 80.1%. based on the results of simultaneous calculations using test F test obtained F count of 22.580, while the significant level α = 0.05 Ftable value of 2.38, so assuming obtained F count> F table with probability (Sig.) of 0.000 <0.05 , it is obtained assuming that Ho is rejected and Ha accepted, jadivariabel smoking has a significant effect on loyalty konsumen.Sedangkan testing on the real rate of 5% partially shows that the confidence variable (X1) indicates tcount> ttable that is equal to 5.716> at 2.021. For variable location (X2) indicates Tcount> ttable 3.450> 2.021. Services for the variable (X3) indicates tcount> ttable that is equal to 3.320> 2.021. For variable services (X4) shows tcount> ttable amounted to 3.339> 2.021. while for the security variable (X5) indicates tcount> ttable amounted to 2.238> 2.021. Based on these effects can be deduced that the variables of trust (X1) has the most dominant influence on customer loyalty (Y) for the greatest obtained t 5.716.
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Publication, Distribution, Etc. |
LPPM UNISDA |
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Electronic Location and Access |
application/pdf http://e-jurnal.unisda.ac.id/index.php/Humanis/article/view/2186 |
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Data Source Entry |
HUMANIS: Jurnal Ilmu-Ilmu Sosial dan Humaniora; Vol 13 No 1 (2021): Januari |
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Language Note |
eng |
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Terms Governing Use and Reproduction Note |
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